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How Developing Countries Can Make A Successful
Transition To
EGovernance (Ctd..)
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Africa
has about 3% of the world’s Internet users growing at 638.4% in the
same period; accounts for about 14% of the total world population.
§
The Ocean states has
about 1.7% of the world’s Internet users growing at 142% in the same
period, and accounts for about 0.5% of the total world population.
The statistics above show that a large percentage of
Internet users are still from the developed economies. The good news
is that the growth of Internet users in developing continents like
Africa between the periods of consideration above is impressive, but
more still need to be done to bridge the digital divide. This will
require that governments in developing countries pump more investments
and efforts into IT infrastructure, power generation, education, IT
training, policy and regulatory frameworks.
How to Deploy EGovernance Successfully In Developing
Countries
Bliss as it may sound, EGovernance go far
beyond the application of computers, and design of impressive websites
for different arms of the government. EGovernance is a cultural
change, requiring attitudinal and behavioral changes. It is,
therefore, wrong to approach EGovernance as simply employing
computers, and automating business processes in the public sector. It
is a political process dealing with reform of governance. Reform is a
slow process- sometimes requiring policy, institutional, regulatory,
even constitutional changes.
To deploy EGovernance successfully,
governments of developing countries need to:
1. Brace
up for opposition and sabotage. EGovernance is not business as usual,
as it may breakdown the invisible wall created by redundancy,
bureaucratic red-tapes, and a corrupt cabal. Since it improves due
process and transparency, people who benefit from inefficiency and
corruption may work against the success of EGovernance in developing
countries. Therefore, governments should not underrate opposition to
changing a status-quo. In some cases opposition may be stiff or take
the form of outright sabotage. It, therefore, will require the will
and commitment of the government to push it along.
2. Improve
their countries’ E-readiness. This requires incorporating computer
literacy education into the nation’s education system starting from,
at least, high school, as well as mass computer training for public
servants.
3. Engage
experts to define a framework for technical and policy standards that
will assist the incorporation of modern technology into public
services through a comprehensive and cost-effective strategy.
4. Educate
the citizenry and assure them that EGovernance does not eliminate
jobs, rather it creates more jobs by ensuring efficiency in public
service. This will enlist a popular support for the transition. The
old misconception that Information Technology eliminates jobs is no
longer valid.
5. Engage
The Private Sector. Government cannot exist or function in isolation.
EGovernance requires active private sector participation and
partnership. As a matter of fact, the recent demand for EGovernance is
a direct result of the success achieved by the private sector through
Ecommerce. EGovernance, therefore, is Ecommerce customized for the
public sector (well, somehow). Governments, therefore, can gain from
private sector’s best practices and experiences in Ecommerce. Also to
function effectively as a tool for fighting corruption, governments
will need some sort of collaboration with private financial
institutions.
6.
Start with
sector-by-sector roll-out. One piece at a time enables governments to
consolidate gains, and learn from mistakes. A good starting point is a
small sector that involves just a small segment of the elite
population. Perhaps, ministry of finance, business registration,
immigration, etc may be good starting points.
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